Shuvowin Privacy Policy – How Your Information Is Kept Safe

Shuvowin collects only the information needed to provide you with our services. We never collect unnecessary data. Full details are provided below.

Information collected during registration:

• Full name and date of birth (for age verification)
• Mobile number (for verification and communication)
• Email address (optional)
• Preferred Username & Password

KYC Verification Timeframe:

• Copy of National ID or Passport
• Mobile banking account details (name and number)

Automatically collected information:

• IP address and device type
• Browser and Operating System Information
• Site visit times and page usage patterns
• Gaming activity and transaction logs

Every purpose for which Shuvowin uses your information is entirely legitimate and in your best interest as a user. Nothing is hidden.

• Account Management: Managing login sessions, security verification, and personal settings.
• Payment Processing: Maintaining records of deposits, withdrawals, and transaction history.
• KYC Verification: Verifying age and identity to prevent fraud.
• Technical Improvements: Improving service quality and app performance.
• Customer Support: To understand and resolve your issue during support interactions.
• Fraud Prevention: Account security and fraud detection.
• Legal Obligations: Retaining data as required to comply with applicable laws.

Shuvowin shares your information only on a strict need-to-know basis and in very limited circumstances. Full details are outlined below:

• Payment providers (bKash, Nagad, Rocket): Only the information needed to complete a transaction — such as mobile number and amount.
• Game Providers: Only the minimum data necessary to operate games with providers such as Evolution Gaming and Pragmatic Play.
• Law Enforcement Agencies: Only when required by a court order or valid legal requirement — under no other circumstances.
• Fraud Prevention Services: For detecting fraudulent activity — strictly limited to only the data required.

Shuvowin uses cookies and similar technologies on its website and app to help enhance your experience.

The types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To understand which sections of the site are most frequently used.
• Security Cookies: To detect fraudulent login attempts and bot activity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

Shuvowin retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted.

• Active account information: For as long as the account remains active.
• Transaction Records: Generally up to 5 years for legal compliance purposes.
• KYC Documents: Up to 3 years after account closure.
• Log Files & Analytics Data: Up to 12 months.
• Support conversations: Up to 2 years after resolution.

Upon account closure, most of your data will be deleted within the timeframes stated above. Only data required by legal obligation may be retained.

Shuvowin respects your rights over your personal information. You have the following rights:

Shuvowin is strictly for users aged 18 and over. We do not collect information from or provide services to anyone under 18.

If we become aware that a minor has created an account, that account will be immediately deactivated and all associated data will be permanently deleted.

A note for parents — please use parental controls on your child's device. If you have any concerns, contact our support team.

Shuvowin employs industry-leading, multi-layered security measures to protect your information. Our security framework includes:

• Transport Security: All data transfers are encrypted via TLS 1.3 protocol.
• Storage Encryption: All sensitive data stored on our servers is encrypted.
• Password Hashing: Passwords are never stored in plain text — only their hashed form is retained.
• Two-Factor Authentication (2FA): OTP-based verification for an extra layer of security.
• Routine Security Testing: Regular audits conducted by independent third-party security experts.
• Access Control: Only authorized personnel may access data on a need-to-know basis.

Please note, however, that no organization can guarantee absolute security on the internet. That's why it's important to keep your password strong and never share it with anyone.

Shuvowin may update this Privacy Policy when necessary. If changes are made:

• A clear notice will be posted on the website.
• Registered users will be notified via SMS or email where applicable.
• For major changes, 30 days' notice will be given before the update takes effect.
• If you do not agree to the updated policy, you will have the option to close your account.

Continued use of Shuvowin after any changes have been made will be considered your acceptance of the updated policy. We therefore encourage you to review any change notices when you receive them.

For any privacy-related questions or concerns, please don't hesitate to reach out to us. We're always here to help.

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available anytime from within the platform.

After submitting a privacy-related complaint 72 Hours An initial response will be provided within this timeframe. Complex matters may take up to 15 business days to resolve.